alexis 17Privacy Policy

This page describes what we collect when you use alexis 17 and how we keep that data protected. We collect information necessary to verify your identity, process your deposits and withdrawals, and operate our platform securely. We do not sell your data to third parties, and we do not share your account details with advertisers or other operators.

When you access alexis 17 via Android app, iOS browser, or web, we collect your email, password, and identity documents (for KYC verification). We also collect transaction history, game activity, and device information. Our servers may sit outside your jurisdiction; however, we encrypt all data in transit and at rest using industry-standard protocols.

Our privacy practices comply with applicable data-protection laws in supported jurisdictions. If you have questions about how we handle your data, our support team can explain our practices in detail.

What data we collect on alexis 17

We collect the following information when you create an account on alexis 17:

• Account details: email address, password, username, and basic profile information (name, date of birth, phone number)
• Identity documents: government ID (passport, national ID, or driver's license), selfie for facial verification, and proof of address (utility bill, bank statement, or rental agreement)
• Payment information: bank account details, mobile-wallet identifiers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet), and transaction history
• Device and usage data: IP address, device type (Android or iOS), app version, browser type, and game activity (bets placed, results, balance changes)
• Support interactions: emails, chat logs, and support tickets you submit to our team

We do not collect your full payment card numbers. When you deposit via bank transfer (mobile banking, local payment, online payment, e-wallet), we collect only the account holder name and account number. When you use mobile wallets, we collect only the wallet identifier and transaction reference.

How we use your data on alexis 17

We use the data we collect for the following purposes:

• Account management: creating and maintaining your account, verifying your identity, and processing your login requests
• Payment processing: processing deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfer; processing withdrawals back to your original payment method
• Game operations: recording your bets, calculating results, updating your balance, and settling disputes
• Fraud prevention: detecting suspicious activity, preventing account takeover, and protecting against money laundering
• Customer support: responding to your inquiries, resolving account issues, and improving our service
• Legal compliance: complying with applicable laws, regulations, and court orders in supported jurisdictions

We do not use your data for marketing purposes. We do not send unsolicited promotional emails or SMS messages. We do not sell your data to third-party advertisers or data brokers.

Third-party processors and data sharing

We work with third-party service providers to operate alexis 17. These processors include payment gateways (for online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers), identity-verification services, and cloud-hosting providers. We share only the data necessary for each processor to perform their function. For example, we share your bank account details with our payment processor but not with our hosting provider.

All third-party processors are contractually bound to protect your data and use it only for the purposes we specify. We do not allow them to use your data for their own marketing or to share it with other parties. If a processor is acquired or changes its practices, we notify you and give you the option to close your account.

How long we keep your data

We retain your account data for as long as your account is active. If you close your account, we retain your transaction history and identity documents for seven years to comply with anti-money-laundering regulations and tax requirements. After seven years, we delete or anonymize your data. We retain support tickets and chat logs for two years to help resolve disputes and improve our service.

If you request account deletion before the seven-year retention period ends, we anonymize your personal data but retain transaction records as required by law. We do not delete data if you have an outstanding withdrawal request or an open dispute.

Your rights regarding your data on alexis 17

You have the right to access, correct, and delete your personal data. You can request a copy of all data we hold about you by contacting our support team. You can update your email, phone number, and address directly in your account settings. If you believe we hold incorrect information, you can request a correction, and we will review and update it within five business days.

You have the right to request deletion of your account and associated data, subject to legal retention requirements. If you request deletion, we will close your account and anonymize your personal information within 30 days. However, we will retain transaction records and identity documents for seven years as required by law.

Cookies and tracking on alexis 17

We use cookies to keep you logged in, remember your preferences, and analyze how you use alexis 17. Cookies are small text files stored on your device. We use session cookies (deleted when you close your browser) and persistent cookies (stored for up to one year). We do not use cookies to track you across other websites.

You can disable cookies in your browser settings, but this may prevent alexis 17 from functioning properly. We do not use third-party tracking pixels or analytics services that share data with advertisers. Our analytics are internal only and used to improve platform performance.

How we protect your data on alexis 17

We encrypt all data in transit using TLS (Transport Layer Security) and at rest using AES-256 encryption. Your password is hashed and salted; we do not store it in plain text. We restrict access to your data to authorized staff only. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.

If we discover a data breach, we notify affected users within 72 hours and provide guidance on how to protect your account. We do not store full payment card numbers or full bank account numbers in our systems. We use tokenization to reference payment methods without exposing sensitive details.

Contact us about privacy on alexis 17

If you have questions about our privacy practices, how we handle your data, or how to exercise your rights, contact our support team via email or live chat. We respond to privacy inquiries within five business days. If you believe we have violated your privacy rights, you can file a complaint with the data-protection authority in your jurisdiction.

Our services are available only where local law permits. We comply with applicable data-protection laws in supported jurisdictions including Jakarta, Surabaya, Bandung, Medan, and Semarang. If your jurisdiction has specific privacy requirements, we will comply with those requirements or inform you that we cannot serve your region.